Return Window
Customers can request return/exchange within 7 days of delivery.
Eligible Items
Return/exchange accepted only if:
- The product is unused
- Tags are attached
- Original packaging is available
- Product is not washed/damaged
Non-Returnable Items
No return for:
- Used or washed products
- Products without tags
- Sale/clearance items
- Customized products
- Innerwear/accessories if applicable
Exchange
Size exchange is allowed once, subject to stock availability.
Refund
After product inspection, the refund will be processed within 5–7 working days to the original payment method.
Shipping Charges
- If product is damaged/wrong item: Shivora Lifestyle pays return shipping
- If customer wants size change/return: customer may pay return shipping
Damaged/Wrong Product
Customer must share photos/video within 24 hours of delivery.
Contact
For returns/exchanges, email us at shopping@shivoralifestyle.com.
Mention: Order ID, issue, photos if damaged.